Cancellation Policy
Cancellation by Site / Customer
An order cannot be cancelled once it has been made. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Return & Refunds
All products sold are non-exchangeable and non-refundable, unless otherwise stated below.
Our return policy covers all regular priced items and is valid for 14 days from date of purchase or 7 days from the date of receipt, whichever earlier. Returns are only accepted for defected items or items grossly misrepresented in product listings.
- If there is any complaint regarding the quality of the product being delivered, the customer shall inform the same via e-mail (sales@costas.in) along with picture/s of the product/s for verification. We will enquire about the same and if it is found to be true, the customer will get a refund or the product will be replaced.
You Agree and Confirms
- That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by M/s.Costa & Company Pvt. Ltd. for redelivery shall be claimed from you.
- That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
- You will provide authentic and true information in all instances where such information is requested of you.
- M/s.Costa & Company Pvt. Ltd. reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and/or other affiliated websites without prior intimation whatsoever.
- That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
- That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
- That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.